FAQ

Delivery information

Despite exceptional circumstances, our Eshop is always open 24 hours a day and deliveries are still maintained.

Below are the carriers that will take care of your parcels:

Unsigned Colissimo in your mailboxChronopost

Please note that delivery times can take up to 10 business days. 

Customer service

Due to the exceptional circumstances, despite the mobilization of our teams in reduced numbers, the response times of our Customer Service hey@juliettehasagun.com are unfortunately longer.

Be sure that we are sorry and that we are doing our utmost to respond to each of your requests as quickly as possible.

How can I return an item orderes on the juliettehasagun.com website?
You have the option to return or exchange any product ordered on the juliettehasagun.com site within 15 days of the delivery date, with the following conditions:

Products must be returned to the address listed below in their original state, sealed, accompanied by the original delivery voucher.

Juliette has a gun at Duhamel Logistique site 9

ZA Les Vignettes, Municipal road 7

27690 LERY

France

No open products can be returned or exchanged.

Beware, the return of the product is at the customer's expense.

We do not offer the possibility of return or exchange of product purchased on the site juliettehasagun.com in our physical outlets.

HOW TO BENEFIT FROM THE 30% CASHBACK:

1. Place an order on the eshop between 11/24 and 11/27 until 11:59pm. All orders placed during this time period will automatically be eligible for the 30% cashback. The 30% value is calculated on the total paid for products (after any discount). No shipping costs will be taken into account for the 30% cashback calculation. If your order is cancelled, your cashback will be cancelled too.

2. Once the order is placed, sign in or create your account with the same email used to checkout. In your account (on this page), click on the « MY WALLET » button.

3. You will access your personal wallet page with your cashback balance (on this page). In the redeem cashback section, you will be able to generate your coupon in one or multiple occasions. Meaning you will be able to use it all in one order. But you may also want to split it to use it in several orders. It's up to you, really! Just enter the value of the coupon you want to generate, and click «REDEEM NOW». Not ready to choose right now? Don't worry, you can come back to this page at any given time.

4. And voilà, use the generated coupon on your next purchase on the eshop  until October 31st 2024.

How can I track my order?

Once your order is ready to ship, you will receive an email with tracking information. You can also click HERE to track your order anytime.

You will receive a separate email with €25 gift card for a for every order of a discovery set. Once you add a product from the Eshop www.juliettehasagun.com to your cart, enter the code into the designated area. When applied, the price of the discovery set will automatically be deducted from the total. Please note that the coupon will only be valid for 2 months and can only be applied towards any purchase of a full-size product, excluding the Discovery Set.

"How do I use the gift card?" The gift card can only be used on www.juliettehasagun.com. Take the code of your gift card received by email and fill it at the time of payment validation.


"What are the conditions of use of the gift card?" The gift card:
- can be used repeatedly on separate orders
- can be used on all Juliette has a Gun products (excluding gift card reachat)
- applies to any shipping costs of the order
- must be used before the expiry date. As a reminder, it is valid for 1 year.


"Can I use 2 gift cards on the same order?" Yes, our gift cards are cumulative! :)


"I made a mistake when choosing the date of sending my gift card? What to do?" Here are the different cases you can meet!
- The date is before the purchase date: your gift card will be sent automatically once your order is validated.
- The date is the same day of purchase: your gift card will be sent automatically when your order is validated.
- The date is after the purchase date: please contact our customer service.


"I ordered a gift card but I want to cancel my order and get a refund. How do I do that?" If so, we are sorry … But no problem, please contact our customer service by submitting your request via our form, here.


"I ordered with my gift card but I was wrong (e), can I get a refund?" Yes, we will re-credit the amount on your gift cardonce we have acknowledged receipt of your product if it complies with the return conditions. Please contact our customer service by submitting your request via our form, here.

How do I create my account?

By clicking "My Account" (top right) or validating your shopping cart, fill out the identification form you are offered. Remember the email address you have provided and especially your password! They are personal to you and they alone give you access to your account.

How do I opt out of the newsletter?

In your account, "My newsletter subscriptions" uncheck "I subscribe." You can also unsubscribe with the link at the bottom of the newsletters we send you.

How do I change or delete my Juliettehasagun.com account?

At any time, you can edit your information by clicking on "on count" To delete your account Juliettehasagun.com, please contact Customer Service at hey@juliettehasagun.com

Did I forget my password?

In "My Account" (top right of your home page) click "identify yourself," find your email address and then click "forgotten pass ot" An email will be immediately sent to you with a new password.

Why create my account?

Create your Juliette has a Gun account will allow you to:

- have faster access to the sample kit refund voucher

- track the delivery of your orders

- see your purchase history

- pay for your purchases and manage your deliveries quickly

- manage your personal information, your alerts

Which payment methods do you accept?

We accept the following payment options:

Visa MasterCard American Express Discover PayPal

Please note that we do not store your credit card information. Sales Tax: Juliette Has a Gun/ Europerfumes is a New Jersey based company and we are required by law to collect sales tax on orders shipped within New Jersey. Any orders shipped to a destination outside of New Jersey are exempt from sales tax.

What is your privacy policy?

You can browse the site juliettehasagun.com without disclosing any personal information. However, when you open an account on the juliettehasagun.com site, we collect the data necessary to bill and deliver your order: your names, address, email address, etc.

The juliettehasagun.com website undertakes to disclose your details only to third parties involved in the process of ordering: banking institution, delivery service, etc.

In addition, the juliettehasagun.com site may be required to disclose this information when it is necessary to identify, arrest or prosecute any individual who may or may not intentionally harm or infringe the rights or property of Juliette has a Gun, other users of the Juliettehasagun.com site or any other person who may be penalized by such activities. Disclosure of personal data may also occur in exceptional cases where juliettehasagun.com is legally required to do so, such as following the filing of a complaint.

How will my personal details be used?

The processing of your order and access to the services available on the website www.juliettehasagun.com lead us to collect and record data about you: name, first name, address, date of birth... This information is essential for us to offer you a quality service. This information is intended for our internal use.

The files managed by Juliette has a Gun are reported to the CNIL. In accordance with the Computer and Freedoms Act of January 6, 1978, you have the right to access and correct your data.